New Technology Changing The Users' Experience Landscape

In this webinar Michael Zastudil (VP, College & University Partnerships) will discuss the new buzz (Chatbots & Voicebots) in the higher education technology landscape.

Touted as the next big thing in higher education, Artificial Intelligence has already carved a niche for itself in form of chatbots and voicebots (bots). In today’s world of instant gratification; bots deliver on the rising expectations of students, augment the institutional staff’s capabilities and help the institutions achieve their various goals.

You’ll also have the opportunity to submit questions related to AI/Bots in advance and in real time to pick the brains of these pros.

Along with your queries they will talk about:

  • → Changing Dynamics of Higher Ed Helpdesk Landscape
  • → How do Chatbots/Voicebots work on campus?
  • → Features & Benefits of AI-Powered Bot
  • → Bot Effectiveness – Measuring KPIs (Key Performing Indicators)

Who should attend:

CIO’s, CFO’s, VP/Director of Admissions and Enrollment, VP/Director of IT, Help Desk Managers, IT User Service Directors and anyone who is interested in improving customer experience



Tracy BBH Michael Zastudil
VP, College & University Partnerships