Join us for this webinar with Ellen Rayz, Associate VC and CTO and Dr. Lisa Cooper Wilkins, Vice-Chancellor from City College of San Francisco to learn how they are increasing access for their students by Implementing Comprehensive 24x7 Online OneStop & IT Support with Chatbots and Self-Service.
We will discuss the objectives that drove the project and the steps within the implementation of both services and technology to deliver 24x7 live service, chatbot and voicebot technology.
- → Defining the solution
- → Implementing service
- → Service outcomes
- → What is required for a successful implementation?
- → How’s the bot doing?
- → What is the bot telling us about the student’s needs?