Comprehensive 24x7 Online OneStop & IT Support with Chatbots and Self-Service
City College of San Francisco Lessons Learned

May 26th, 2021 @ 1PM – 2PM ET

Join us for this webinar with Ellen Rayz, Associate VC and CTO and Dr. Lisa Cooper Wilkins, Vice-Chancellor from City College of San Francisco to learn how they are increasing access for their students by Implementing Comprehensive 24x7 Online OneStop & IT Support with Chatbots and Self-Service.

We will discuss the objectives that drove the project and the steps within the implementation of both services and technology to deliver 24x7 live service, chatbot and voicebot technology.

Webinar agenda:

  • → Defining the solution
  • → Implementing service
  • → Service outcomes
  • → What is required for a successful implementation?
  • → How’s the bot doing?
  • → What is the bot telling us about the student’s needs?

Register for the Webinar

Presenters
JENNIFER_MADRID Ellen Rayz
Associate Vice Chancellor and Chief Technology Officer
City College of San Francisco
Micky BBH Dr. Lisa Cooper-Wilkins
Vice-Chancellor of Student Affairs
City College of San Francisco
Micky BBH Anthony R. Humphreys
President
BlackBeltHelp
Micky BBH Michael Zastudil
SVP, CS & Product Development
BlackBeltHelp