Join us in a webinar to learn how reporting and analytics can help you identify the performance of your service desk and take appropriate steps to ensure your end-users are satisfied.
Along with your queries he will talk about:
* Which metrics should earn a spot on your help desk dashboard
* Building interactive dashboards that address time-sensitive questions
* Dashboard best practices
* How to leverage visual analysis for greater impact
Who should attend:
CIO’s, VP/Director of IT, Help Desk Managers, IT User Service Directors and anyone who is interested in improving customer experience
Webinar Presenter:
Michael Zastudil
VP, College & University Partnerships
