As higher education institutions nationwide are moving online instruction to aid in the prevention of the virus spreading, BlackBeltHelp has developed business continuity plans to enable continuous support for the students, staff, and faculty during COVID-19.
If your institution requires IT/LMS or OneStop support or cloud contact center technology to support your remote team, BlackBeltHelp can help you remain fully operational and committed to providing secure and uninterrupted services throughout the pandemic with:
1. IT & OneStop Support (No Implementation Cost)
Enabling Virtual OneStop and IT Help Desk Support for institutions will eliminate barriers for students and implement a robust IT support framework that will streamline business processes even during this global outbreak.
2. WFH Contact Center ($6,500)
To aid in your quick transition to a home-based work environment for your support staff, we have developed a solution that provides cloud-based contact software at a fraction of the cost. The work from home contact center provides an immediate solution to allow your teams to be available to students, faculty, and staff.
3. Customized Chatbot (No Implementation Cost)
Gain business security, cost reduction, operational agility, and improved customer service by assigning your student support requests to BlackBeltHelp’s Neo (An Integrated Chatbot Powered by AI).
4. Implementing live chat for as low as $200 per month
Live chat makes it easy for students to get answers to their questions without having to wait over the phone in the queue. Take the lead in helping students by eliminating the support barriers for students.
5. Multifactor Adaptive Authentication
Enable secure and flexible user login for your students, staff, and faculty to support distance learning and become fully-operational even during this challenging time.
6. Free Storage for BCP
To avoid the uninterrupted availability of data, it becomes vital for colleges and institutions to back up their most important data in a highly secure environment on the cloud. During this tough time, we are assisting institutions with providing 3 months of free configuration to prepare themselves in case of major data outbreak.
Testimonials
In these times of uncertainty and fluid change, BlackBeltHelp has stepped up to the challenge to help support our students in their transition to remote instruction. Having a reliable Call Center where our students can talk a professional well-versed in our procedures has reduced anxiety during these stressful times and increased our ability to get information out quickly.
Candace D. Jones
Associate Vice President - IT Services
Pasadena Area Community College District
On behalf of Fitchburg State University, I'd like to thank BlackBeltHelp for the terrific job you are doing providing assistance to students, faculty and staff calling into the Help Desk during this unprecedented time. We appreciate the hard work of your team which has made the move to strictly online classes as smooth as possible.
Denise Lucier
Help Desk Coordinator
Fitchburg State University
We are really lucky to have BlackBeltHelp as a partner. With the COVID-19 situation, we got a lot of people calling in, they are hitting operators asking questions. So, having that elastic service where if a hundred calls came in, they are all getting picked up was really helpful. You guys really make it possible for us to offer 24x7 support.
Michael Lyons
Chief Information Officer
MassBay Community College
