In this webinar Michael will discuss about the best practices and solutions that will help achieve your help desk SLAs during the school rush. He will also cover how institutions are enhancing the end-users’ experience and student satisfaction rates by providing excellent customer services.
You can submit questions related to 'After-Hours/24x7 help desk support in advance during back-to-school' and discuss in real time about the challenges being encountered.
Along with your queries he will talk about:
- → Best practices for your help desk during back-to-school
- → Impact of Business Process Automation and Robotics on Help Desk
- → Defining an ideal student experience with student-centered help desk support
- → Ensuring there is no deterioration in the service levels
- → Adopt smart automations and cut help desk costs
Who should attend:
CIOs, VP of IT/FA/Admissions/Student Services, Help Desk Managers, IT User Service Director & Manager, and anyone who is interested in improving customer experience
