Learn How Bridgewater State University Has Enhanced
End-Users’ Experience with After-Hours Support

-------------- Live Q&A with Patricia Jones (Director IT, Bridgewater State University) ------------


In this webinar Patricia Jones will discuss about how After-Hours Support has helped their university in enhancing the end-users’ experience and soaring student satisfaction rates.

You’ll have the opportunity to submit questions related to After-Hours/24x7 helpdesk support in advance and in real time to pick the brains of these pros. Along with your queries they will talk about:

  • Introduction to BlackBeltHelp
  • How did Bridgewater State University identify the need of after-hours support?
  • Scope of Support & Service Level Agreements
  • BlackBeltHelp OneStop Student Success Analytics Platform

Who Should Attend:

  • CIO’s, IT Directors, VP of IT, Help Desk Manager, IT User Service Director and Manger and anyone who is interested in improving customer experience

About Our Presenters:

Patricia Jones
Director of IT
Bridgewater State University

Tracy E. Thomson

Ron Bhalla