In this webinar Patricia Jones will discuss about how After-Hours Support has helped their university in enhancing the end-users’ experience and soaring student satisfaction rates.
You’ll have the opportunity to submit questions related to After-Hours/24x7 helpdesk support in advance and in real time to pick the brains of these pros. Along with your queries they will talk about:
- Introduction to BlackBeltHelp
- How did Bridgewater State University identify the need of after-hours support?
- Scope of Support & Service Level Agreements
- BlackBeltHelp OneStop Student Success Analytics Platform
Who Should Attend:
- CIO’s, IT Directors, VP of IT, Help Desk Manager, IT User Service Director and Manger and anyone who is interested in improving customer experience