REGISTER TO WATCH THE RECORDING OF WEBINAR
In this webinar, John Hammond will discuss about how After-Hours helpdesk support has helped their college to improve student experience and satisfaction rates
You’ll have the opportunity to submit questions related to After-Hours/24x7 helpdesk support in advance and in real time to pick the brains of these pros. Along with your queries they will talk about:
- Introduction to BlackBeltHelp
- How did Grinnell College identify the need of after-hours support?
- Scope of Support & Service Level Agreements
- Centralizing Student Support with BlackBeltHelp OneStop
“After switching to BlackBeltHelp, we not only cut our cost in half, our satisfaction rates soared more than 90 percent."
Massachusetts Bay Community College