REGISTER TO WATCH THE RECORDING OF WEBINAR
In this webinar, John Hammond will discuss about how After-Hours helpdesk support has helped their college to improve student experience and satisfaction rates
You’ll have the opportunity to submit questions related to After-Hours/24x7 helpdesk support in advance and in real time to pick the brains of these pros. Along with your queries they will talk about:
- Introduction to BlackBeltHelp
- How did Grinnell College identify the need of after-hours support?
- Scope of Support & Service Level Agreements
- Centralizing Student Support with BlackBeltHelp OneStop
“After switching to BlackBeltHelp, we not only cut our cost in half, our satisfaction rates soared more than 90 percent."
Michael Lyons
CIO
Massachusetts Bay Community College
